ek66's Privacy Policy

1. Introduction and Purpose

ek66 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to clearly inform you about what personal information ek66 collects, why it is collected, how that information is used, and what protective measures are in place.

The information you provide when registering on our platform, logging in, or using any of our services is handled with complete security. We do not sell your information to any third party or share it without authorization. By using the ek66 platform, you are giving your full consent to this privacy policy.

If this policy changes, we will notify you in a timely manner. Continued use of the platform after a new policy is published will be considered acceptance of the updated policy.

2. What Information We Collect

ek66 collects certain personal information to operate its services properly. The types of information are detailed below:

2.1 Identity and Contact Information

• Full name and date of birth (for age verification — confirming 21+ age)
• Email address and mobile number
• Current and permanent address
• National ID or passport number (if required)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and device information
• Browser and operating system type
• Cookies and session data
• Duration and patterns of platform usage

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Bonus and promotion usage records
• VIP level and rewards information

3. Purpose of Data Collection

ek66 collects and uses your information only for legitimate and necessary purposes. The main purposes are outlined below:

• Account Management: To create, manage, and secure your account.
• Identity Verification: To prevent fraud and verify age (21+).
• Financial Transactions: To process deposits and withdrawals and maintain accurate records.
• Customer Support: To provide assistance via 24/7 live chat and email.
• Platform Improvement: To enhance your experience and resolve technical issues.
• Responsible Gaming: To identify patterns of excessive play and provide necessary support.
• Legal Obligations: To comply with applicable laws and regulations.
• Promotional Communication: To inform you about bonuses and offers, subject to your consent.

4. Cookies Policy

The ek66 platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Types of Cookies We Use

• Essential Cookies: Essential for the basic functionality of the platform — maintaining login sessions, security verification, and so on.
• Performance Cookies: To understand which parts of the site are used most — we use this to improve the platform.
• Functionality Cookies: To remember your preferences (language, settings).

You can disable cookies from your browser settings, but doing so may limit some features of the platform.

5. Data Sharing and Disclosure

ek66 keeps your personal information confidential. However, information may be shared in the specific circumstances below:

5.1 Authorized Service Providers

Only the necessary information is shared with selected third-party service providers who assist with payment processing (bKash, Nagad, Rocket, bank transfers), IT infrastructure, and customer support. They are required to comply with our privacy standards.

5.2 Legal Requirements

In the case of a court order, government directive, or legal obligation, relevant information may need to be provided to the authorities. In such cases, we will do our best to protect your privacy.

5.3 Fraud and Abuse Prevention

If suspicious activity is detected on an account or evidence of fraudulent behavior is found, relevant information may be shared with the appropriate authorities.

6. Data Protection and Security

ek66 uses industry-standard technology and practices to protect your information. The key features of our security framework are outlined below:

• SSL Encryption: All data transfers between your browser and our servers are protected by SSL/TLS encryption.
• Data Encryption: Sensitive information (passwords, payment details) is stored in encrypted form.
• Regular Security Reviews: Our systems undergo regular security testing.
• Access Control: Only authorized staff have access to specific information.
• Firewall and Monitoring: Round-the-clock system monitoring and intrusion prevention systems remain active.
• Two-Step Verification: An additional verification layer is available for account security.

While we strive to ensure the highest level of security, it is not possible to guarantee 100% security on the internet. If you notice any suspicious activity, contact us immediately.

7. Data Retention Period

ek66 retains your information only for as long as necessary. The retention period is determined according to the following criteria:

• Active Accounts: Information is retained for the entire duration the account remains active.
• Closed Accounts: Even after an account is closed, information is retained for at least five years for legal and financial reasons.
• Transaction Records: Long-term retention to comply with financial regulations.
• Marketing Data: Retained until you withdraw your consent.

Once the retention period ends, we securely delete the data or anonymize it in a way that makes it impossible to identify you.

8. Your Rights

As a user of ek66, you have the following rights:

8.1 Right to Access Information

You have the right to know and view what information we hold about you. To make this request, contact us by email.

8.2 Right to Correct Information

If your information is incorrect or needs to be updated, let us know. We will correct it as soon as possible.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Data Processing

You may object at any time to marketing or promotional communications and request that such communications be stopped.

8.5 Right to Data Portability

You have the right to receive your personal information in a common and structured format.

9. Protection of Minors

The ek66 platform is strictly prohibited for anyone under the age of 21. We do not knowingly collect information from minors. We follow an age verification process at the time of registration.

If for any reason it is believed that a minor's information has been collected in our system, that account will be closed immediately and all related information will be deleted.

We ask parents and guardians to ensure that their children cannot access this platform. If you become aware of a minor's account, please notify us immediately at [email protected].

10. Third-Party Links and Services

Our platform may integrate services from payment gateways (bKash, Nagad, Rocket) and game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others). These third parties have their own privacy policies, and ek66 is not responsible for how they manage information.

You are advised to read the privacy policies of these third-party services before using them. ek66 is not responsible for the data protection practices of third parties.

11. Policy Changes

ek66 reserves the right to change or update this privacy policy at any time. In the event of changes:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• For significant changes, we may send a notice to your registered email address.
• Continued use of the platform after an updated policy is published will be considered consent to the new policy.
• If you do not accept any changes to the policy, you may stop using the platform and request that your account be closed.

We recommend that you review this privacy policy regularly to stay informed about the latest changes.

12. Complaints and Contact

If you have any questions, concerns, or complaints about this privacy policy, contact us using the methods below:

• Live Chat: 24/7 live chat support is available directly on the platform.
• Email: [email protected] — we will try to respond as soon as possible.

Our privacy team will process your request as quickly as possible. We take any privacy-related concerns seriously and work toward a satisfactory resolution.

Thank you for your trust in ek66. We are always committed to protecting your privacy.